In our FAQ we hope to answer all your questions regarding Pig & Hen.
Frequently asked questions
Service
How can I contact you?
You can contact us on +31 20 895 0932, or through email on service@pighen.com. We should be able to email you back within 48 hours. Feel free to ask us anything!
How do I measure my ring size?
Measure your ring size tightly with a measuring tape around the widest part of your finger, and we'll ensure a comfortable fit.
We only offer the following sizes:
60 mm / 19 mm
63 mm / 20 mm
66 mm / 21 mm
69 mm / 22 mm
The number of millimeters to the left of the EU Ring size (e.g., 66 mm / 21 mm) indicates the circumference of your finger. The millimeters to the right of the EU Ring size (e.g., 66 mm / 21 mm) indicate the diameter of the ring that your finger passes through.
Don't have a measuring tape?
You can now download and print our Ring Sizer here (page 1) or measure an existing ring here (page 2). Please print at 100% scale on A4 paper; otherwise, the dimensions will not be accurate.
How do I measure my wrist size?
Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.
15 cm: XS
16 cm: S (avg. women's size)
17 cm: S/M
18 cm: M (avg. men's size)
19 cm: M/L
20 cm: L
21 cm: XL
If you don’t have a tape measure, you can download our wrist sizer here.
You can find here extra information about your size.
How long does it take and how much does it cost?
Shipments to Belgium are currently free. Orders placed before 20:30 will in most cases be delivered the next day by bpost.
How long does my warranty last?
Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one or repair it. Please send an email with your question and order number to service@pighen.com. Our customer service team will get back to you within 48 hours to solve your problem.
My bracelet is too loose, can you shorten it?
Is your bracelet too loose and has the 30 day money back guarantee expired? You don’t have to worry. We offer the following solution:
Shortening in our Store in Amsterdam
You can visit us with the bracelet and have it resized for free. Our shop is located at Berenstraat 9 in Amsterdam.
Did you buy the bracelet that you want to shorten less than 30 days ago? Please check our Returns policy at the bottom of this FAQ page.
My wrist size or ring size falls exactly between two sizes that you offer. Can you produce an intermediate size, or do you recommend something else?
We recommend that in the case of an intermediate size, you always choose the larger size that is closest to it. This option is highly preferred by the majority of our customers. We do not offer custom intermediate sizes online.
Which payments do you accept?
We accept payments through Direct Banktransfer, PayPal, Creditcard (Mastercard, VISA, AMEX), Bankcontact/Mistercash, KBC/CBC Payment Button, Belfius Direct Net, SOFORT banking and iDeal.
Can I have Pig & Hen jewelry engraved through you?
No, unfortunately, we do not offer that service.
I own a Pig & Hen bracelet - now what?
Euhm... I lost the pin of my shackle
If you lost your pin, please order a new shackle with pin here.
How do I maintain the bracelet?
Our products are made from the strongest materials and made to last. To keep your Pig & Hen bracelet looking its best, you don’t have to do much. Sun, ocean water and daily showers – your bracelet can take it. Just put it on and don’t take it off. If it gets a little smelly, you can put it in the washing machine on the cold cycle. Just make sure you take off the shackle. It can get a little noisy in there.
Returns and exchanges
Can I return an item to Pig & Hen?
Not satisfied? Return your package within 30 days of the order date. Go to our return portal and enter your details to print out a DHL return label. If you choose for an exchange then you can print out a free return label. You will then receive your exchanged Pig & Hen within 1 to 2 working days. If you opt for a refund only, the costs for the return label are for you, at a reduced rate, via our return portal. You will then receive your money back within 5 to 7 days.
If I return my bracelet, may I keep the free gift?
If you received a free gift with purchase and are returning your bracelet for a refund, the free gift must also be returned. If not, the gift will be debited from your order at full value. If you are simply exchanging your bracelet, you may keep your free gift.
The bracelet does not fit me, what do I do?
Not satisfied? Return your package within 30 days of the order date. Go to our return portal and enter your details to print out a DHL return label. If you choose for an exchange then you can print out a free return label. You will then receive your exchanged Pig & Hen within 1 to 2 working days. If you opt for a refund only, the costs for the return label are for you, at a reduced rate, via our return portal. You will then receive your money back within 5 to 7 days.