Frequently asked questions


In our FAQ we hope to answer all your questions regarding Pig & Hen.

Service

How can I contact you?

You can contact us on +31 20 895 0932, or through email on service@pighen.com. We should be able to email you back within 48 hours. Feel free to ask us anything!

How do I measure my wrist size?

Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.

15 cm: XS
16 cm: S
17 cm: S/M
18 cm: M (avg. size)
19 cm: M/L
20 cm: L
21 cm: XL


If you don’t have a tape measure, you can download our wrist sizer here.

You can find here extra information about your size.

How long does it take and how much does it cost?

Shipments to Belgium are free. Orders placed before 21:00 will in most cases be delivered the next day by bpost. Please note: that in December this might take 1 or 2 days extra.

How long does my warranty last?

Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one or repair it. Please send an email with your question and order number to service@pighen.com. Our customer service team will get back to you within 48 hours to solve your problem.

My bracelet is too loose, can you shorten it?

Is your bracelet too loose and has the 60 day money back guarantee expired? You don’t have to worry. We offer the following solution:

Shortening in our Store in Amsterdam You can visit us with the bracelet and have it resized for free. Our shop is located at Berenstraat 9 in Amsterdam. You can also visit one of our On-Tour days. See our website for the agenda: https://www.pighen.com/on-tour

Did you buy the bracelet that you want to shorten less than 60 days ago? Please check our Returns policy at our FAQ page.

Which payments do you accept?

We accept payments through Direct Banktransfer, PayPal, Creditcard (Mastercard, VISA, AMEX), Bankcontact/Mistercash, KBC/CBC Payment Button, Belfius Direct Net, SOFORT banking and iDeal.

I own a Pig & Hen bracelet - now what?

Euhm... I lost the pin of my shackle

If you lost your pin, please order a new shackle with pin here.

How do I maintain the bracelet?

Our products are made from the strongest materials and made to last. To keep your Pig & Hen bracelet looking its best, you don’t have to do much. Sun, ocean water and daily showers – your bracelet can take it. Just put it on and don’t take it off. If it gets a little smelly, you can put it in the washing machine on the cold cycle. Just make sure you take off the shackle. It can get a little noisy in there.

Returns and exchanges

Can I return an item to Pig & Hen?

Did you receive your order 60 days or less ago? Don't worry. You can return it for free. Go to returns.pigandhen.be to print a free return label.

Follow the instructions and add this form to your return shipment. Once we have received your bracelet(s), your exchange or refund will be processed within approximately 3-5 working days.

If I return my bracelet, may I keep the free gift?

If you received a free gift with purchase and are returning your bracelet for a refund, the free gift must also be returned. If not, the gift will be debited from your order at full value. If you are simply exchanging your bracelet, you may keep your free gift.

The bracelet does not fit me, what do I do?

Did you receive your order 60 days or less ago? Don't worry. You can return it for free. Go to returns.pigandhen.be to print a free return label.

Follow the instructions and add this form to your return shipment. Once we have received your bracelet(s), your exchange or refund will be processed within approximately 3-5 working days.

Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.

Receive a refund:
Please return your order within 60 days of delivery. You will receive your money back from us within 1 or 2 weeks.

Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.

Free

5

Free Gifts

The choice is yours! Select a free gift with any purchase over €115.

Choose your free gift
packshot_tshirt-7280
With 0+ purchase
P&H T-shirt | Off-White
49,95 EUR49,95 EUR

Choose options

Choose your model
Choose your size
Average male size: M *
P&H_MIZU_NAVY
With 0+ purchase
P&H x Mizu Bottle | Navy
24,95 EUR24,95 EUR
FW21_boxer_front-10880
With 0+ purchase
P&H x A-dam Boxer
24,95 EUR24,95 EUR

Choose options

Choose your model
Choose your size
Average male size: M *
base-small-thumb-productimage-1592-image-8211
With 0+ purchase
P&H Tote Bag | Navy
39,95 EUR39,95 EUR
Alfredo Gonzales packshot doos 2-5021
With 0+ purchase
Giftset socks Navy | 2-pack
24,95 EUR24,95 EUR
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